作為給消費(fèi)者提供產(chǎn)品和服務(wù)來(lái)獲取利潤(rùn)的組織,提供物美價(jià)廉、安全、舒適、耐用的商品和服務(wù),滿足消費(fèi)者的物質(zhì)和精神需求,是企業(yè)的天職,也是企業(yè)對(duì)消費(fèi)者的社會(huì)責(zé)任。對(duì)消費(fèi)者的社會(huì)責(zé)任要求企業(yè),對(duì)提供的產(chǎn)品質(zhì)量和服務(wù)質(zhì)量承擔(dān)責(zé)任,履行對(duì)消費(fèi)者在產(chǎn)品質(zhì)量和服務(wù)質(zhì)量方面的承諾,不得欺詐消費(fèi)者和謀取暴利,在產(chǎn)品質(zhì)量和服務(wù)質(zhì)量方面自覺(jué)接受政府和公眾的監(jiān)督。
As an organization that provides products and services to consumers to obtain profits, it is the first duty of an enterprise as well as its social responsibility to consumers to provide inexpensive, safe, comfortable and durable goods and services to meet the material and spiritual needs of consumers. Social responsibility for consumers requires enterprises to take responsibility for the quality of products and services provided, fulfill their promises to consumers in respect of product quality and service quality, refrain from cheating consumers and seeking excessive profits, and consciously accept the supervision of the government and the public in respect of product quality and service quality.